Amazon Luna removing purchased games with no refunds

Amazon Luna is removing the ability to buy individual games and will cut off access to all previously purchased titles on June 10, 2026. The company confirmed it will not offer refunds for any games bought through the platform.

Amazon announced the change on April 10, citing player feedback as justification. In a statement, the company said it is “always looking for ways to better serve our players” and that feedback made it “clear” that users want “easy access to great games,” with more of that content now available through Amazon Prime. As of today, Luna no longer accepts new individual game purchases or new third-party subscription sign-ups, including EA Play.

What Amazon Luna is removing and when

Users who already purchased games through Amazon Luna can still access them through June 9. On June 10, that access ends. Amazon says accounts linked to third-party storefronts, such as Ubisoft Connect or the EA App, may continue playing through those publishers’ own platforms. However, that requires owning a device capable of running those games natively, which may not apply to users who chose cloud streaming specifically to avoid needing dedicated gaming hardware.

There are no refunds. When Google shut down Stadia in 2023, it issued full refunds on all game purchases. Amazon has taken the opposite approach and has not indicated any path to compensation for affected users.

Luna’s history of pivots and problems

Amazon Luna launched in 2020 as a competitor to Stadia, offering third-party game access through a subscription model. It never built significant momentum. In 2025, Amazon publicly shifted Luna’s direction: instead of competing for mainstream game libraries, the service would concentrate on casual titles in the style of Jackbox party games. The goal was to make Luna less dependent on publisher deals for big releases.

The latest changes continue that pivot. All Luna content going forward will sit behind subscription tiers, removing the individual purchase option entirely. The structure will more closely resemble Xbox Game Pass, though with a narrower library of casual titles.

The risk of buying games through streaming services

The Amazon Luna situation illustrates a real problem with purchasing games through streaming platforms rather than downloading them. You can store downloaded games locally and back them up. Streaming licenses exist only as long as the platform maintains them, and when a service restructures, those purchases have no guaranteed future.

For Luna users with affected purchases, options are limited. Check whether your titles are available through linked accounts on Ubisoft Connect or the EA App. If not, contacting Amazon customer support to dispute charges is worth trying, though the company has given no sign of changing its refund position.

The June 10 deadline gives affected users about two months to assess what they own and finish playing anything they bought through the service.