Electronic Arts has cut an undisclosed number of employees across its Fan Care (customer support), recruitment, trust and safety, and IT departments. The EA layoffs affect remote workers in the United States and staff at the company’s office in Hyderabad, India. Several of those laid off in Hyderabad had worked at the company for more than a decade.
Kotaku confirmed the cuts through sources familiar with the situation and 12 separate public posts from workers who were let go. EA declined to comment on the layoffs.
What the internal message said
An email sent last Wednesday to the Fan Care team from an internal department head framed the changes as part of an effort to “adapt how we work to better meet fans’ changing needs.” The message said EA was “making or proposing to make changes to some roles, creating new roles, and moving certain work to different teams, locations, or service partners.”
Fan Care is the player-facing support arm of EA, fielding account issues, billing disputes, technical problems, and in-game support requests across its portfolio of titles. The cuts in that team, combined with reductions in recruitment and trust and safety, suggest EA is consolidating or offshoring certain backend support functions.
A pattern of EA layoffs and profit reports
The company has been cutting staff in multiple waves since 2023. That year, EA eliminated more than 200 Apex Legends contract testers, then cut workers at Codemasters, then removed close to 800 positions weeks after reporting substantial profits. BioWare was also affected later that year.
In 2024, EA let go of approximately 670 employees. The following year, EA cut jobs at BioWare again, reduced overall headcount by around 300 (approximately 100 at Respawn Entertainment), and shut down Cliffhanger Games. Earlier in 2026, EA cut developers working on Skate and Battlefield 6, despite Battlefield 6 finishing as the best-selling premium game of 2025 in the U.S.
The $55 billion acquisition
The latest round of EA layoffs comes as the company moves toward a private acquisition valued at approximately $55 billion. The buying group consists of Saudi Arabia’s Public Investment Fund, Silver Lake Partners, and Affinity Partners, the private equity firm founded by Jared Kushner. The transaction requires EU antitrust clearance, with a deadline of July 22, 2026.
EA reported net revenue of $7.5 billion for its fiscal year ending March 31, 2026, up 1 percent from the previous year. The latest cuts arrive despite that positive result, and whether they connect to the pending ownership change or ongoing operational restructuring remains unconfirmed by the company.
The Hyderabad office appeared prominently among those affected in this round of EA layoffs. Long-tenured employees with ten or more years at the company were among those cut, pointing to permanent role eliminations rather than reductions in contract or temporary headcount.