Sony has begun automatically refunding Highguard microtransaction purchases for PlayStation 5 players following the game’s sudden shutdown. These refunds are being issued without any action needed from players. One Reddit user, who enjoyed supporting the game, shared that they received a refund notification despite not requesting it. “If you were looking for a refund, they are sending them out.”
So far, refunds appear to be limited to PlayStation users. Highguard also launched on Steam and Xbox Series consoles, but there’s no indication of automatic refunds on those platforms yet. The free-to-play hero shooter from Wildlight Entertainment was live for only a few weeks before shutting down permanently earlier this month.
Why this matters for players
PlayStation players who purchased microtransactions in Highguard are receiving refunds hassle-free. This is unusual-most publishers require formal refund requests or restrict refunds to specific cases. If you bought in-game items through the PlayStation Store, check your account for a refund notification.
For Steam and Xbox players, the situation remains uncertain. There’s no official announcement about refunds for those platforms. If you spent money on in-game currency or cosmetics there, you may need to wait or contact support directly.
Behind the shutdown
Highguard was unveiled at The Game Awards last December and launched on January 26. Its release came with minimal marketing, aiming for a surprise drop similar to Apex Legends in 2019. However, the game struggled to build a player base, with retention rates reportedly well below expectations.
Following layoffs last month that reduced Wildlight Entertainment to fewer than 20 employees, the remaining staff were let go earlier this month. Reports indicate the studio’s funding-allegedly from Tencent subsidiary TiMi Studio Group-was contingent on meeting certain player metrics. When those targets weren’t met, funding ceased and the studio closed.
The bottom line
- PlayStation 5 players are receiving automatic refunds for Highguard microtransactions.
- No confirmed refunds yet for Steam or Xbox users.
- The game is permanently offline, and Wildlight Entertainment has shut down.
If you spent money on Highguard via PlayStation, check your wallet. For others, watch for platform updates or contact support if you want a refund.